Important information regarding your StarsWallet account

We have been instructed by Wirecard Card Solutions Ltd* the issuer of StarsWallet that from November 16, 2020 this service will be discontinued.  We have detailed below what this means for you as a StarsWallet User:

Remaining balance on your StarsWallet account:

If you still have a remaining balance in your StarsWallet please spend it before November 16, 2020. You can do this in one of the following ways:

  • Make a deposit to your Stars Account at PokerStars cashier
  • Use your StarsWallet Virtual or Plastic Mastercard to pay online or contactless in shops
  • Withdraw your funds at ATM via StarsWallet Plastic Mastercard

Wirecard Card Solutions service team can also return any remaining funds to your bank account directly. Please note that the service team is currently dealing with a high number of requests so there may be a delay in the funds reaching your bank account.

If there are no funds on your StarsWallet account, you don’t need to do anything. We will simply close your account on November 16, 2020.

Access to your StarsWallet account

You will have access to your StarsWallet account via www.mystarswallet.com or the Mobile App until November 16, 2020. However, even after this date you will still have the rights to claim your money back from Wirecard Card Solutions successor. If you have funds in your StarsWallet account after November 16, 2020, you will receive an e-mail with details of how to claim your money.

* Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)