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Sending a screen capture of an error or malfunction affecting our software

Should an error message or a visible malfunction appear while using our software, sending a screen capture (showing the full screen) to our Support Team may help us to assist in resolving the issue.

Instructions on how to create a screen capture are available on the website.

The screen capture can be forwarded to us via our Contact Support Form. A link to the form can be found in the Help menu of our software or under Contact Us on our website.

Disclaimer: We provide links to third-party websites and products as a courtesy to our players and The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.


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