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Low system resources in Windows

The Low System Resources message box appears when your computer runs out of resources to allocate to our program. To avoid this problem in the future, please keep a minimal amount of applications running while playing on our site if yours is an older machine. Also, restarting your computer before sitting down to play for a while will help to free up resources and you should not run into this problem.

However, should you continue to have problems after following the previous steps, send us our software's log files:

  1. Load our software (Note: login is not required to carry out this action)
  2. Select the Help button in the lobby (click More first if not visible)
  3. Select Log Files (include your Stars ID and any details related to the reason you are sending the log files)
  4. Click on SEND LOG FILES, which will automatically send the log files and your explanation to us

Alternatively, you can save the log files as a ZIP file by clicking on the ZIP & SAVE button and your log files will then automatically be saved as a .zip file on your hard drive:

  1. Open the lobby
  2. Go to Help
  3. Go to Log Files
  4. Select ZIP & SAVE
  5. Save the file to your Desktop (you may have to navigate to the Desktop as the default location is the settings folder)

The log files can be forwarded to us via our Contact Support Form. A link to the form can be found as follows:

Website

  1. Help & Support
  2. Contact Us

Desktop

  1. Help
  2. Contact Support

It is important that you send us these files as soon as you can as they are only kept on your hard drive for a period of one day.

In addition, please confirm if while playing you are using any third party tools e.g. Hold'em Manager, Pokertracker etc.

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