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Sending acceptable documents to us

If you are sending a digital photo of your documents, please ensure you are taking the photo in a well-lit room without the use of flash in order to avoid obstructing any part of the documents.

You may also enable the macro feature on your digital camera or smartphone which yields better results in photos that are taken from a close range. You should be able to find this feature in your digital camera / smartphone focus settings.

If you are sending us scanned documents, please ensure you are sending us colour copies of at least 600dpi image resolution as this will ensure a good quality photo.

Please also bear in mind that we do not accept black and white copies of documents.


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