Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Issue opening the Casino lobby (empty, black or white page)

An empty, black or white page in the Casino lobby may indicate that components of our program are being blocked by security software (firewall/antivirus).

Open your security software's control panel (commonly done by double-clicking the security software's icon near the Windows system clock or locating it under the Start Menu). Next, click on the Programs tab (or otherwise locate the program list). There may be a number of items in the program list:

PokerStars

Details
  • PokerStars.exe
  • PokerStarsUpdate.exe
  • PokerStarsCommunicate.exe
  • PokerstarsBr.exe
  • PokerStarsComp.exe (.NET only)
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe

Full Tilt

Details
  • FullTilt.exe
  • FullTiltUpdate.exe
  • FullTiltOnlineUpdate.exe
  • FullTiltCommunicate.exe
  • FullTiltBr.exe
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe

Add all the program components mentioned in the list. For each of these, changing Block All to Permit All (or to the least restrictive permissions) should be sufficient to resolve this issue.

The instructions for accomplishing this step vary and for further assistance we recommend contacting your security software provider.

Feedback

Was this article helpfull?

Related Help Articles