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Empty / Black / White Casino Page

If you experience an Empty, Black or White page in the Casino lobby, please make sure that the casino component of our program is not being blocked by the firewall or antivirus installed in your computer.

Open the Firewall control panel (often you double click the Firewall icon near the Windows system clock or locate under the Start Menu). Then click on the 'Programs' tab (or otherwise locate the program list)

There may be up to seven items in the Program list:


  • PokerStars GUI (or .exe)
  • PokerStarsUpdate.exe
  • PokerStarsCommunicate.exe
  • PokerstarsBr.exe
  • PokerStarsComp.exe
  • Tracer.exe
  • xc.exe

Full Tilt

  • FullTilt GUI (or .exe)
  • FullTiltUpdate.exe
  • FullTiltOnlineUpdate.exe
  • FullTiltCommunicate.exe
  • FullTiltBr.exe
  • Tracer.exe
  • xc.exe

The program xc.exe is related to casino. We need you to to add an exception for this executable to run without problems.

Additionally, to ensure the Casino runs properly you may also add all the program component mentioned in the previous list. For each of these, changing 'Block All' to 'Permit All' (or to the least restrictive permissions) should be sufficient to permit you to access the site. The instructions for accomplishing this step vary and for further assistance you should contact the vendor of your Firewall software.

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