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Update date of birth

You will be able to enter your date of birth from the client only if you have never registered a date of birth before.

To update a date of birth already registered in your account, we kindly ask you to upload a copy of your government issued ID following the instructions below:

  • Log into your account.
  • Navigate to Help -> Open Contact Support Form.
  • In the pop-up screen that will appear, select Account Security and Verification and the Upload Documents sub-category.
  • Browse to the files on your computer and upload them directly to us.
  • Please ensure you specify Change of DOB in the subject line, and that you include the reasons for your request in the body of the message.


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