How can we help?

Size change

Rewards Store

We usually wait for two to three hours before processing any placed orders. This way, you can cancel your order in your Order History if its status is New. You'll then need to submit a new order with your changes. You can do this directly from the Rewards Store by following the below steps:

  1. My Stars
  2. Rewards Store
  3. Order History
  4. Cancel Order

Stars Store

We normally process orders right after our customers place them. In other words, once you've placed your order, we're unable to change it.

It's important to make sure all your order details are correct in the Checkout before purchasing. Usually, if something's wrong with an order, we need to arrange a return or a replacement. In such cases, get in touch with us, and we'll see what we can do.

Contact us via our Contact Support form which can be found as follows:

  1. Help
  2. Contact Us
Mobile app

Tap on the menu (Android) or More (iOS), then:

  1. Settings & Tools
  2. Support
  3. Contact Support
Desktop software
  1. Help
  2. Contact Support


Was this article helpful?

Related Help Articles