Changing an order

You can change or cancel your purchase within 2 to 3 hours of placing your order.

If you've changed your mind or made a mistake with your purchase, here's what to do.

Check that your order status is still set as New, if it is you still have time to cancel the order via our desktop software. Simply select:

My Stars → Rewards Store → Order History → Cancel Order

To edit the details of an order, you'll need to cancel the order first, then create a new one with your changes. Once that's done, you'll receive a confirmation email with the new order details.