Responsible Play: Important message from our Responsible Gaming Team

In light of these turbulent and challenging times people worldwide are facing, we appreciate that our customers’ entertainment habits may change or be influenced by these unprecedented events.

We want to ensure that all our customers continue to play safely on our sites and while using our products, and we do not wish these changes in circumstances to lead anyone losing track of time and/or money spent when gambling.

With this in mind, we want to flag the importance of our Responsible Gaming tools, which can help customers stay in control and keep the experience fun. Whilst we advocate the usage of tools whenever using our products, this message is particularly pertinent now given the current situation.

Responsible Gaming tools should be used from the outset as they provide a system to help everyone stay in control of their play with both time and funds that they’re comfortable to spend.

Below, you’ll find a list of some of the Responsible Gaming tools we offer. Please do take the time to familiarise yourself with these.

Deposit Limits
You can set your own deposit limits via the software. You know your limits

Game Limits
You can choose to set your own playing limits for casino and its variants, cash games, tournament buy-in or betting in general.

Casino Session Reminder
You can set an alert to periodically remind you of how long you have been playing casino games.

Cool Off Periods
Take a break whenever you need it. With this feature, you can choose to cool off for a shorter period (12 to 24 hours) to help remain calm, collected and help keep the experience fun.

Time Outs
If you need a longer break from playing, try our time-out feature that allows you to take a break from 7 days and up to 120 days.

If you’d like to stop gambling altogether then you can self-exclude directly from your account for a period that suits you, from six months and up to 5 years. Additionally, if you are considering self-exclusion, you may wish to register with GAMSTOP, the UK industry-wide self-exclusion scheme which blocks you from all online gambling sites in the UK.

Looking for free and confidential advice?
The National Gambling Helpline (GAMCARE) is open 24 hours every day and can be reached via chat or on Freephone 0808 80 20 133 and also via chat.

For more information on all of our Responsible Gaming features please click here



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