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Reinstall our software on Windows

You should not lose any of your settings if you re-install to the same directory.

However, we recommend that you make a copy of user.ini (your preferences) and notes.user.xml (where 'user' is your Stars ID) from the settings folder whenever you uninstall the software.

To do this:

  1. Open our software (if possible)
  2. Click on Help (click More first if not visible)
  3. Click Open My Settings Folder
  4. Then locate those two files and copy them to a safe temporary location.

If you cannot open the software you will need to manually navigate to the settings folder to locate those files.

For Windows XP:

  1. Double click My Computer on your desktop or start menu
  2. Double click C: drive to view your hard drive
  3. Double click on Program Files
  4. Scroll down and double click on our software's folder.
  5. Locate user.ini or user and notes.user.xml
  6. Copy the files to a safe temporary location (the desktop is a good choice)

For Windows Vista, Windows 7, Windows 8 and Windows 10:

  1. Press the Windows Key + R (at the same time)
  2. Type the following or copy/paste into the area provided and press Enter:

    %USERPROFILE%\AppData\Local

  3. Locate and open our software's folder.
  4. Locate user.ini or user and notes.user.xml
  5. Copy the files to a safe temporary location (the desktop is a good choice)

Once you have made a copy of those files, uninstall our software.

In Windows XP:

  1. Go to Control Panel
  2. Click on Add and Remove Programs
  3. Remove all items

In Windows Vista and Windows 7:

  1. Go to Control Panel
  2. Click on Programs
  3. Select Uninstall a Program
  4. Uninstall all our software items

In Windows 8

  1. Go to Settings
  2. Click on Control Panel
  3. Select Programs and Features
  4. Uninstall all our software items

In Windows 10

  1. Go to Start
  2. Click on Settings
  3. Choose System
  4. Select Apps & Features
  5. Use the search bar to find our software or scroll down the list. Then select the program and click on the Uninstall button.

When the program is fully uninstalled please restart your computer. When the computer has restarted, download and install a fresh copy of the software from our website.

Finally, be sure to restore the two saved files once reinstalled. To do this:

  1. Go to the Help menu
  2. Open My Settings Folder
  3. Click Open My Settings Folder button
  4. Close the client
  5. Copy the files back into the folder. (If you are asked to overwrite any files accept)

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