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Recovering a forgotten password
To reset your password follow these steps:
Desktop software
Open our software and click on Login → Forgot password.
Mobile app
Open our app and tap Forgot password (for iOS, select Login first).
Next, enter your Stars ID or registered email address and submit your request. You'll soon receive an automated email with further instructions.
Unfortunately, you can't reset your password from our website at this time.
If you don't receive an email from us within a few minutes or have any other questions, select Forgot password again and then Contact Us to open our Contact Support form.
Once the form is open, follow these steps:
- Enter your email address.
- Select your preferred language.
- Fill in the subject line and provide at least three of the requested details.
- Once finished click on Send.
To protect the integrity of our games and the security of players' accounts, you are not allowed to open a new account if you have forgotten your password.
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