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Recovering a forgotten password

In order to reset your password, follow these steps:

  1. Open the Login window.
  2. Click on Forgot password?
  3. Enter your Stars ID or registered email address.
  4. Click on Send.

You will receive an email with further instructions.

If this does not work:

  1. Open the Login window.
  2. Click on Forgot password?
    Click on 'Forgot password'
  3. Click on Contact Us.
    Click on 'Contact us'
  4. Enter your email address.
  5. Select your preferred language.
  6. Select the My Stars Account category.
  7. Select the Forgotten Password or Stars ID sub-category.
  8. Fill in the subject line and provide at least 3 of the following details:
    • Your Stars ID (nickname)
    • Your full name
    • The full postal address registered to your Stars Account
    • Your date of birth
    • The platform(s) you used to play on. E.g. desktop (Windows or Mac), website and/or mobile (iOS, Android)
    • The phone or mobile number(s) registered to your account
    • The approximate date of your account creation
    • Have you ever provided documents for verification or authentication purposes? (Yes/No)
    • The last 4 digits of the payment method that you previously used 
  9. Click on Send.


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