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Resetting a forgotten password
To reset your password follow these steps:
Desktop software
Open our software and go to:
Login → Forgot password?
To watch an instructional video (in English only) covering the steps to upload your documents, just hit the play button!
Mobile app
Open our app and tap Forgot password?
To watch an instructional video (in English only) covering the steps to upload your documents, just hit the play button!
Website
Open our website and under Login, select Forgot password / username?.
Next, enter your username or registered email address and submit your request. You'll soon receive an automated email with further instructions.
If you don't receive an email from us within a few minutes or have any other questions, select Forgot password again and then Contact Us to open our Contact Support form.
Once the form is open, follow these steps:
- Enter your email address.
- Fill in the subject line and provide at least three of the requested details.
- Once finished select Send.
To protect the integrity of our games and the security of players' accounts, you are not allowed to open a new account if you have forgotten your password.
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