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Changing password

You can change your password on our website by clicking on the Login button at the top of the page.

Once logged in select:

  1. Account
  2. Stars Account Details
  3. Password

First, retype the password you have used last. Type in your NEW permanent password in the last two fields and click 'APPLY'. You should then see a confirmation screen that your new password has been set up.

New passwords must meet the following criteria:

  • be at least 8 characters long
  • start with a letter (A-Z, a-z)
  • contain at least one number (0-9)
  • not contain your Stars ID
  • not start with "tmp"

If you receive an error, please ensure that your new password does meet all of the above requirements and that it is entered twice.

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