Announcement: Delayed responses/site issues - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Deposits and Withdrawals: Customer Support

We offer customer support 24/7 via our Contact Support Form.

A link to the form can be found as follows:

  • Website: Click on Help & Support, then under Contact Support select Contact us.
  • Desktop: Click on Help menu, then Contact Support.
  • Mobile app: Tap on the Menu button (Android) or the More button (iOS), go to Settings & Tools, tap on Support and select Contact Support.

Once you have the form open follow these steps:

  1. Select the category and subcategory of the issue you need assistance with.
  2. Enter a subject line and provide all relevant details.
  3. Click on Send.

Our Payment Services team aim to get back to you within three hours.

Queries are answered in the order that they are received. We ask for your patience and advise that sending multiple requests for the same case may only delay our reply.

Feedback

Did this article answer your question?

Related Help Articles