Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Request the playing history audit in the software

Your deposit, withdrawal, transfer and playing transaction history is now available for request directly from our software. To request this information from the Main Lobby screen, select:

'Tools' → 'History & Stats' → 'Playing History Audit'

From the menu that appears, you can select a date range to request the specific information required. You will also need to select a password for the file. You may choose any password you wish; however, we do not recommend using the same password as for your Stars Account. If you wish to view your StarsCoin information, please ensure the relevant box is checked.

Finally, you will need to select the output format. The options available are Excel (97-2003), HTML and a text file. Then click on OK to submit the request. You will be prompted to enter your Stars Account password to confirm the request. An email with further instructions will be sent to your registered email address.

If the file provided will not open, it indicates you have an older compression program that does not support the encryption used on the file. To resolve this and open the file, you will need to update your compression program or download a new compression program. We recommend using WinZip 11 (or newer) or 7-zip which will allow you to open the file. You can access these programs from the following links:

WinZip - (Choose 'Download' _x001A_ 'Get WinZip Free')

7-zip -


Was this article helpfull?

Related Help Articles