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Contacting us

You can contact us in several ways.

From the Help Centre:

  1. Open the web page
  2. Click on Help & Support
  3. Click on the Contact Support link on the top right corner of the page (if you are in an article page, the link will be in the bottom right corner)
  4. You will be directed to the Contact Support Form page
  5. Complete all the fields on the form: your email address, language, category, sub-category, subject line and write your message
  6. Press Send

From the software for computers:

  1. Login to your account
  2. On the tab on the right side of the main Lobby, go to Help 
  3. Select Contact Support
  4. A contact form will pop-up, but if that does not happen, click on Open Contact Support Form
  5. Complete all the fields on the form: your language, category, sub-category, subject line and write your message
  6. Press Send

From the Mobile app:

  1. Login to your account
  2. Select More (iOS) or Menu (Android)
  3. Go to Settings & Tools
  4. Scroll down to Support
  5. Select Contact Support
  6. Complete all the fields on the form: your language, category, sub-category, subject line and write your message
  7. Press Send

Please make sure to always use the email address registered to your Stars Account.

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