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Sound problems on Windows or Mac

The first item to check if you have no sound is to verify the sound option is enabled. Please open the software and in the menu bar click on:

  1. Settings
  2. Global
  3. Sounds

Verify there is a check next to Enable sound effects.

If the issue remains, try the following suggestions depending on your operating system:


Check that the Windows Sound Mixer is not set to mute in our software. To do this please follow these steps:

  1. Open a table in our software.
  2. Right-click on the volume control in the bottom right corner of your desktop.
  3. Select Open Volume Mixer.

You should get a volume control for our software. If it is muted increase the volume.


Check that the volume is not muted on your Mac. If you do not have the volume control on your menu bar please follow these steps:

  1. Go to System Preferences.
  2. Select Sound.
  3. Confirm that the Show volume in menu bar option is checked.


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