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Sound problems on Windows or Mac

The first item to check if you have no sound is to verify the sound option is enabled. Please open the software and in the menu bar click on:

  1. Settings
  2. Global
  3. Sounds

Verify there is a check next to Enable sound effects.

If the issue remains try the following suggestions depending on your Operating System:

Windows OS:

Check that the Windows Sound Mixer is not set to mute in our software. To do this please follow these steps:

  1. Open a table in our software
  2. Right-click on the volume control in the bottom right corner of your desktop
  3.  Select Open Volume Mixer

You will then get a volume control for every program that is accessing the Windows Sound Device. If our software is muted increase the volume but if the issue remains please follow the advice below:

It is possible this issue is caused by a feature that attempts to simulate surround sound on ordinary stereo speakers, when used in conjunction with integrated sound systems of certain motherboards. You may disable this surround sound emulation using these steps:

  1. Right-click the speaker icon in the system tray (lower right)
  2. Select Playback Devices
  3. Select Speakers and then choose Properties
  4. Choose the Enhancements tab
  5. Check the box that says Disable all enhancements
  6. Click Apply then OK to close the property window

Mac OS:

Check that the volume is not muted on your Mac. If you do not have the volume control on your menu bar please follow these steps:

  1. Go to System Preferences
  2. Select Sound
  3. Confirm that the Show volume in menu bar option is checked.

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