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Sending mobile log files

First, please load the app on your mobile device and login. Then Tap on the Menu button (Android) or the More button (iOS), select:

  1. Settings & Tools
  2. Support
  3. Send Log Files to Support

This will automatically send the files to us for you. Please note it is important that you send us these files as soon as you can as they are only kept on your devices internal storage card for a period of one day.

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