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Disconnects while playing in a Mac

If your connection is only poor on our site or has been a long-term reoccurring connection issue, it is possible it is revealing a connection stability issue that will not manifest itself on most other Internet sites and applications. We are willing to assist you in trying to isolate and resolve this issue and will require some information about your system and connection.

  • Operating System (i.e. Mac OSX version)
  • Computer Processor type, for example G3, G4, Intel Core2Duo 2.4 GHz, etc. You can find this information by clicking the Apple symbol in the upper-left corner of the screen, and selecting About this Mac.
  • System RAM (i.e. 512 MB, 1 GB, 2 GB, etc.)
  • Connection Type (i.e. Dial-Up, Cable, DSL, Satellite, etc.)
  • ISP (Internet Service Provider)(company name that provides your internet service)
  • Router/Modem (i.e Dlink DI-624, Linksys WRTG54GS, etc.)

We will also require the Network Status Report from our software. To send this report to us please do the following:

  1. Click on the Help icon then Show Network Status
  2. Click on the Report button
  3. Once the report has finished a pop up window will ask you to select a location to save your report. The desktop is a good place.
  4. Once the report has finished, locate the file NetworkStatus.txt
  5. Attach the file to an email and send it to us.

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