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Locate log files manually on Windows and MAC

Windows XP:

  1. Double click My Computer on your desktop or start menu
  2. Double click the C: drive to view your hard drive
  3. Double click on Program Files
  4. Scroll down and double click on our software's folder
  5. Locate all files ending in .log.0 or .log.1
  6. Drag these files to the desktop for easy access
  7. Send an email to support with the log files attached

Windows Vista, Windows 7, Windows 8 and Windows 10:

  1. Press the Windows Key + R (at the same time)
  2. Type the following or copy/paste into the area provided and press Enter:

    %USERPROFILE%\AppData\Local

  3. Locate and open our software's folder
  4. Locate all files ending in .log.0 or .log.1
  5. Drag these files to the Desktop for easy access
  6. Send an email to support with the log files attached

Mac OS X:

  1. Open the Finder and on the Menu bar at the top of your screen click Go and then Go to Folder
  2. Type the following or copy/paste into the area provided and press Enter:

    ~/Library/Logs

  3. Locate and open our software's folder
  4. Locate all files ending in .log.0 or .log.1
  5. Drag these files to the desktop for easy access
  6. Send an email to support with the log files attached

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