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Contact support via Live Chat

In order to contact us via our live chat channel, make sure to be logged in then go to:

  • Desktop: 'Help' → 'Live Chat with Support' → 'Live Chat'
  • Web: 'Account' → 'Help' → 'Live Chat with Support (Chat)'
  • Mobile: Tap the three-line navigation menu icon (Android) or 'More' (iOS) → 'Settings & Tools' → 'Support' → 'Live Chat with Support'

Select the topic and enter your initial question in the dedicated field, then click on 'CHAT'. If an operator is available, the chat will start straight away. If not, you will be redirected to our contact form and we will come back to you via email as soon as possible.

If you cannot see the Live Chat button displayed, it means that it is not available for your account. We recently launched Live Chat with Stars; however, it is not yet available for all our players (depending on their location, language preferences, settings). We are working towards expanding our coverage, and as soon as we do so we will inform our players accordingly. Until then, you can safely contact us through email and we will get back to you in the shortest time possible.


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