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Error message: logged in from another device

If you are trying to login from your desktop or your mobile device and you are receiving an error message saying:

"You are currently logged in from another device..."

This issue called Hanging Login. It is common for it to affect players who leave their account logged in and get disconnected due to a server restart. It is also common for this to affect players who are using the mobile app or our web browser software and simply close the app without clicking on 'Log Out'. If you do use the mobile app or log in via our website, please ensure that you always click 'Log Out' before closing it. To resolve this issue please email our Support team from your registered email address to be manually logged off.

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