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Setup the firewall to allow the software to connect to the server

The correct configuration of the Firewall is important to allow our software to connect to the server.

Inside the Firewalls control panel will be a list of programs, and permissions for each program file. These permissions are set by default the first time you run our program under the Firewall. It will ask you what to do, and if you merely press OK and accept their recommendation, the program is then blocked.

To correct this you will need to locate that list of programs, and set their permissions by selecting Permit All or the equivalent of unrestricted access. It will be something like this process, though the location will be different in each Firewall:

  1. Open the Firewall control panel (often you double click the Firewall icon near the Windows system clock or locate under the Start Menu)
  2. Click on the Programs tab (or otherwise locate the program list)
  3. You will find the following items in the program list:

    • PokerStars GUI (or .exe)
    • PokerStarsUpdate.exe
    • PokerStarsCommunicate.exe
    • PokerstarsBr.exe
    • PokerStarsComp.exe
    • Tracer.exe
    • xc.exe

  4. For each of these, changing Block All to Permit All (or to the least restrictive permissions) should be sufficient to permit you to access the site. The instructions for accomplishing this step vary and for further assistance you should contact the vendor of your Firewall software.

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