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Cannot connect on Windows: Error -2/83

The error code you are receiving is generally caused by a proxy server or security software installed on your computer which is blocking port 80. This is the port required to complete the update.

To resolve this issue, please follow the steps below:

  1. Restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points).
  2. Once your computer has restarted, verify that your Internet connection is working.
  3. Reopen the program.

If this fails then you would need to configure your firewall, it will be something like this process though the location will be different in each firewall:

  1. Open the firewall (double-click the firewall icon near the Windows system clock or locate it under the Start menu).
  2. Click on the Programs tab (or locate the program list inside your firewall's control panel).
  3. There may be a number of items in the program list:

PokerStars

Details
  • PokerStars.exe
  • PokerStarsUpdate.exe
  • PokerStarsCommunicate.exe
  • PokerstarsBr.exe
  • PokerStarsComp.exe (.NET only)
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe

Full Tilt

Details
  • FullTilt.exe
  • FullTiltUpdate.exe
  • FullTiltOnlineUpdate.exe
  • FullTiltCommunicate.exe
  • FullTiltBr.exe
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe

For each of these, change their permissions to Permit All or the equivalent of unrestricted access. Close the firewall and restart your computer.

If you continue to have difficulty accessing the site after making these changes, please let us know if you are connecting through a proxy server or VPN.

In addition, please send us the following information:

  1. Name and version of any security software you are running
  2. Connection type (i.e. Dial-Up, Cable, DSL, Satellite, etc.)
  3. ISP (Internet Service Provider) (company name that provides your Internet service)
  4. Our software's log files

Below are the steps on how to manually locate these files on your computer:

For Windows Vista, Windows 7, Windows 8 and Windows 10:

Details
  1. Press the Windows key + R (at the same time).
  2. Type the following or copy/paste into the area provided and press Enter:

    %USERPROFILE%\AppData\Local

  3. Locate and open your software's folder.
  4. Locate all files ending in .log.0 or .log.1.
  5. Drag these files to the desktop for easy access.

For Windows XP:

Details
  1. Double-click My Computer on your desktop or start menu.
  2. Double-click C: drive to view your hard drive.
  3. Double-click on Program Files.
  4. Scroll down and double-click on our software's folder.
  5. Locate all files ending in .log.0 or .log.1.
  6. Drag these files to the desktop for easy access.

The log files and information can be forwarded to us via our Contact Support Form. A link to the form can be found in the Help menu of our desktop software or under Contact Us on our website.

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