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Cannot connect on Windows: Error -2/83

The error code you are receiving is generally caused by a proxy server or security software installed on your computer which is blocking port 80. This is the port required to complete the update.

To resolve this issue, please follow the steps below:

  1. Restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points)
  2. Once your computer has restarted, verify that your Internet connection is working 
  3. Reopen the program

If this fails then you would need to configure your Firewall, to do so, follow this process, though the location will be different in each Firewall:

  1. Open the Firewall (double click the Firewall icon near the Windows system clock or locate it under the Start Menu)
  2. Click on the 'Programs' tab (or locate the program list inside your firewall’s control panel)
  3. There may be up to six items in the program list:

    [POKERSTARS]

    • PokerStars GUI (or .exe)
    • PokerStarsUpdate.exe
    • PokerStarsCommunicate.exe
    • PokerstarsBr.exe
    • Tracer.exe
    • xc.exe

    [FULL TILT]

    • FullTilt GUI (or .exe)
    • FullTiltUpdate.exe
    • FullTiltCommunicate.exe
    • FullTiltBr.exe
    • Tracer.exe
    • xc.exe

  4. For each of these, change their permissions to Permit All or the equivalent of unrestricted access.
  5. Close the Firewall and restart your computer.

If you continue to have difficulty accessing the site after making these changes, please let us know if you are connecting through a proxy server or VPN.

In addition, please send us the following information:

  1. Name and version of any security software you are running
  2. Connection Type (i.e. Dial-Up, Cable, DSL, Satellite, etc…)
  3. ISP (Internet Service Provider) (company name that provides your Internet service)
  4. Poker client log files

Below are the steps on how to manually locate these files on your computer:

For Windows XP:

  1. Double click 'My Computer' on your desktop or start menu
  2. Double click 'C:' drive to view your hard drive
  3. Double click on 'Program Files'
  4. Scroll down and double click on your poker client folder.
  5. Locate all files ending in .log.0 or .log.1
  6. Drag these files to the Desktop for easy access
  7. Send an email to support with the log files attached

For Windows Vista, Windows 7, Windows 8 and Windows 10:

  1. Press the 'Windows Key + R' (at the same time)
  2. Type the following or copy/paste into the Area provided and press 'Enter':

    %USERPROFILE%\AppData\Local

  3. Locate and open your software's folder
  4. Locate all files ending in .log.0 or .log.1
  5. Drag these files to the Desktop for easy access
  6. Send an email to support with the log files attached

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