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PokerStarsPay: Deposit instructions (mobile app) (Brazil)

IMPORTANT!

  • You must request new deposit instructions in the Cashier for every new deposit.
  • You must wait until a deposit has been credited before requesting a new one.
  • Multiple requests for the same deposit may cause delays.
  • Deposits through Caixa Bank are not available between 23:59 and 7:00.

 

To make a PokerStarsPay deposit from your mobile device, follow these steps:

  1. Log into your Stars Account.
  2. Depending on your device:
    • iOS: Tap the Cashier button at the bottom of your screen.
    • Android: Tap the three-line navigation menu icon in the top left corner then tap on Cashier.
  3. The Deposit tab will be selected in the next screen by default.
  4. Select PokerStarsPay as your payment option.
  5. Select one of the suggested deposit amounts in BRL or enter a different one in the Other field.
  6. Tap the green arrow to proceed.
  7. Enter your CPF and select your bank from the list:
    1. Banco do Brasil
    2. Bradesco (online banking deposits only)
    3. Itaú
    4. Caixa
    5. Santander
  8. In order to verify your deposit more quickly, please enter the branch and account number for the bank you are going to use.
  9. Make sure to deposit the exact amount given in the instructions. Even if it's slightly lower than the one you originally requested, we will credit the full amount.

Online banking deposits made with valid instructions and for the correct amount will be credited within 60 minutes.

Deposits that don't fully match the instructions provided, are made via other banks, via ATM, in cash, for the incorrect amount or made using expired instructions can take up to 2 working days to be approved.  Cheque deposits are not available.

 

IMPORTANT!

Always remember to properly log out before closing your mobile app:

  • iOS: Tap on the 'More' button from the bottom of any screen then 'Logout'.
  • Android: Tap on the three-line navigation menu icon in the top left corner then 'Logout'.

If you do get blocked by the system, please wait 10 minutes before you log back in.

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