Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Cards: Charged for declined deposit

Sometimes it might happen that a card transaction does not go through. We make a check to see if the funds are available to cover the deposit attempt and your bank or card issuer puts aside that amount.

The release of this authorization charge will depend on the card issuer and can take anywhere between 10-30 business days. Your bank or card issuer should be able to confirm their authorization hold policy and procedure for failed internet gaming transactions.

If the transaction appears on your official statement as a settled charge or remains as a debit on your online banking report (if applicable) for more than 10 business days from the date of the declined transaction, contact us.

Did this article answer your question?

Related Help Articles