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Cards: Charged for a declined deposit

If you see a debit for a rejected card deposit attempt on your bank statement, it is likely an authorization charge from your card issuer. This means they put the amount aside temporarily to ensure you had enough funds to cover the transaction.

Authorization charges are usually released automatically within 10-30 business days. But you can always contact your bank or card issuer to confirm their policy on releasing held funds.

If the debit still shows on your official card statement 10 business days after the declined transaction, contact us. Send us a screen capture or digital picture of your card statement. This will allow us to investigate further.

Keep in mind that we won't be able to set up an investigation with our processor until 10 business days have passed.

If you keep having issues depositing with your card, you should try a different payment method from the options available in the Cashier.

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