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Interrupted slot games

When a slot game is interrupted, it can be fixed by simply restarting the software in most cases. This will restore the interrupted spin and it will allow you to complete the game in question.

This will generally resolve the issue almost immediately. However on rare occasions, some slot games may take up to one hour to restore

Following this, you should then be able to continue playing and enjoying our slots as before.

If you are unable to restore your game, we would need to further investigate your session or escalate your case to one of our third party vendors. 

You can contact our Support Team via email, with the Contact Form or by chat. Simply provide us with the Hand/Game ID of the round during which your game was interrupted. If you do not remember that information, you can also send name of game, date and time when you experienced the issue and wager amount of the bet you made in that slot game. You can also take a screenshot of the interrupted game and send it to us. That will allow a quicker review of your case.

As a reminder, you can review your latest casino games following these steps:


  1. Tools
  2. History & Stats
  3. Get Casino & Vegas Game History

iOS / Android:

  1. More / Menu
  2. Settings & Tools
  3. Scroll down to find the sections 'Requests' → 'Casino & Vegas Game History'

You can request your last 500 games and game history for the last hour up to the last 180 days. 

Once you select the number of games, a time-frame or a particular Game ID, you will have your casino game history sent to your email address after clicking on 'Submit'.


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