Announcement: Delayed responses/site issues - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Enable Casino games

Due to regulatory restrictions, not every country has access to our Casino. However, if our Casino is available in your country a common reason why the Casino tab and games are not being displayed in the lobby of our software is that the option Show Casino Games was deactivated in your account.

In order to restore this tab:

Desktop
  1. Click on the Settings tab on the right-hand side of the main lobby
  2. Select Lobby then Lobby Display
  3. Check the Show Casino Games option
  4. Click on Apply Changes then OK
Mobile
  1. Tap on More button (iOS) or the menu button (Android)
  2. Select Settings & Tools
  3. Tap on General Settings
  4. Check the Show Casino Games option

If the above steps have not solved the issue, please contact us again using our Contact Support form and we will confirm if your country is casino-eligible.

A link to the form can be found as follows:

Website
  1. Help & Support
  2. Contact Us
Desktop
  1. Help
  2. Contact Support
Mobile

Tap on the Menu button (Android) or the More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

Feedback

Did this article answer your question?

Related Help Articles