Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Casino redemption points progress (not shown in decimals)

The report used for checking your pending Instant Bonuses currently does not show any fractions (decimals) of redemption points.

This means that your progress may show as 0, when in fact you have already played qualifying games, but have not yet earned a full point. Or, for example, it may show as 2 when you have actually earned 2.5 points. Rest assured, all redemption points you earn are being calculated correctly, it is simply that you will only see the progress change once the next full point is earned.

You are welcome to contact our Support team at any time and we will be happy to tell you exactly how many points (including decimals) you have.

As a reminder, the pending bonuses report can be found here:

Desktop software

  1. My Stars
  2. Bonuses
  3. Instant Bonuses

Mobile app

  1. My Stars
  2. Bonuses
  3. Manage Bonuses

Web application

  1. Account
  2. My Stars
  3. Bonuses

Feedback

Was this article helpfull?

Related Help Articles