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Issues downloading software for Windows or Mac

If you are unable to download our software try the following:

  • Use a different Internet browser program (Firefox, Internet Explorer, Chrome, Safari, etc.) to try to download the installation file.
  • Clear your cache and internet temporary files, instructions on how to do this can be found in this WikiHow article.
  • Close your download manager software (if you have one) and retry.

If the issue remains, contact us via our Contact Support Form. A link to the form can be found in the Help menu of our desktop software, under Contact Us on our website or in our mobile app, go to Settings & Tools then Support.

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