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Issues downloading software for Windows or Mac

If you are unable to download our software, please try the following:

  • Use a different Internet Browser program (Firefox, Internet Explorer, Chrome, Safari, etc.) to try to download the installation file.
  • Clear your cache and internet temporary files, instructions on how to do this can be found in this WikiHow article.
  • Close your download manager software (if you have one) and retry.

If the issue remains please email us from the email address registered to your Stars ID.

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