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Cannot connect using a computer

To restore your connection to our software, follow the steps below:

  1. Restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points).
  2. Once your computer has restarted, verify that your Internet connection is working, then reopen our software
  3. If the issue remains, check your system date/time (located on the Taskbar) to ensure the current date and year is set properly
  4. If you have a firewall or similar software installed, make sure it is configured correctly to allow our software to access the Internet

If the connection problem persists after following these steps, please send us the following information:

  • The exact error message you are receiving (a screen capture would help)
  • The firewall or security software installed on your computer (i.e. Norton, Panda, Avast, AVG)
  • Our software's log files

The log files can be forwarded to us via our Contact Support form. A link to the form can be found as follows:

Website

  1. Help & Support
  2. Contact Us

Desktop

  1. Help
  2. Contact Support

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