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Connection issues (desktop)

Following these simple steps should help you restore your connection to our software.

Restart and reconnect

Always the best place to start; restart your computer and turn any network equipment connected (i.e. modem, router, access points) off and on again.

Once your computer has restarted, verify that your internet connection is working, then reopen our software.

Further checks

If the issue remains, check your system date/time (located on the Taskbar) ensuring the current date details are set properly.

If you have a firewall or similar software installed, make sure it is configured correctly to allow our software to access the internet.

Contact Support

If the problem continues after following these steps, send us the below information via our Contact Support form and we'll see what we can do:

  • The error message you are receiving (a screen capture would help).
  • The firewall or security software installed on your computer (i.e. Norton, Panda, Avast, AVG).
  • Our software's log files.

A link to the form can be found as follows:

Help → Contact Us


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