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Releasing bonuses

Some types of bonuses are called release bonuses and require qualifying play before the bonus money is credited to your account.

This means simply that you need to play eligible real money games to release the bonus. Eligible games will credit you redemption points, and when enough of these points are earned, the bonus will be credited immediately; you don't have to wait until the bonus period expires.

You can find more information about redemption points on our website, in the Stars Rewards section. Additionally, to check your status on any pending bonus, visit the main lobby and select:

My Stars → Bonuses

Release bonuses can only be checked from the computer version of our software (not on a mobile device). If you don't have access to a computer but would like to know the status on a pending release bonus, use the Contact Us form on this page to get in touch with our support team.


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