Announcement: 3D Secure authentication for card transactions (click/tap here to know more)

How can we help?

Changing registered country

If you have moved to another country, log into your Stars Account from your new location.

Then, send us a copy of your government-issued ID and a copy of a recent utility bill or bank statement clearly showing your full name, new address, and statement date (no older than 3 months).

Note: We are not able to accept mobile phone screenshots.

You can upload these documents via the software as follows:

Desktop
  1. Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents
Mobile
  1. Menu (Android) / More (iOS) → Settings & Tools → Support → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents
PokerStars Next Gen
  1. Account icon → Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents
Web application
  1. Account → Help → Contact Support (Email)
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents

Our team will then review your documents and update your account information.

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