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Changing your registered mailing address

To change your mailing address:

  1. Log into your Stars Account.
  2. Click on Settings.
  3. Click on Address.
  4. Enter you new address.
  5. Click on Apply.

For security reasons, players are not allowed to change their country of residence themselves.


To change your registered country:

  1. Click on More.
  2. Click on Help.
  3. Click on Open Contact Support Form.
  4. Select your preferred language.
  5. Select the Account Security and Verification category.
  6. Select the Upload documents sub-category.
  7. Enter Change of Country in the subject line field.
  8. Type the reason for your request in the body of the message.
  9. Click on Attach and upload:
    • a copy of your government issued ID;
    • a valid proof of address showing your name and address in the new country.
  10. Click on Send.


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