Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Changing your registered mailing address

To change your mailing address, login to your Stars Account and from the lobby screen, select:

  1. Settings
  2. Account Details
  3. Address

For security reasons, players are not allowed to change their country of residence through the software.

To change the country registered in your Stars Account, upload a copy of your government issued ID and a valid proof of address showing your name and address in the new country of residence via the software.

To upload your documents, follow the instructions below:

  1. Login to your Stars Account
  2. Navigate to Help
  3. Contact Support
  4. Open Contact Support Form
  5. In the pop-up screen that will appear, select category Account Security and Verification and sub-category Upload documents
  6. Browse to the files on your computer and upload them directly to us
  7. Ensure you specify Change of Country in the Subject line, and that you include the reasons for your request in the body of the message

Did this article answer your question?

Related Help Articles